Clear & Transparent Refund Process
At PERFORYX, we stand behind our work and are committed to ensuring complete satisfaction with our design services. This Refund Policy outlines the terms and conditions governing refunds for our professional services.
Important Notice
Due to the custom nature of our design services and the significant resources allocated to each project upon initiation, refund eligibility is carefully evaluated on a case-by-case basis. We encourage thorough review of project proposals and ask questions before project commencement.
Table of Contents
1. Our Refund Philosophy
We believe in fair and transparent business practices. Our refund policy is designed to protect both our clients and our studio while ensuring professional standards are maintained throughout our engagement.
Core Principles
We commit to delivering work that meets agreed-upon specifications, maintaining open communication throughout the project, and addressing concerns promptly and professionally.
2. Services Covered
This refund policy applies to all design services offered by PERFORYX, including but not limited to:
- Brand Visual System Design
- Digital Layout & Interface Design
- Presentation Story Design
- Visual Identity Development
- Design Consultation & Strategy
- Custom Visual Toolkits
- Modular Design Asset Creation
All services are provided on a project basis with clearly defined scope, deliverables, and timelines outlined in the project agreement.
3. Refund Eligibility Timeline
Refund eligibility is primarily determined by the project phase and the amount of work completed at the time of cancellation.
| Project Phase | Time Since Start | Potential Refund | Conditions |
|---|---|---|---|
| Discovery Phase | 0-7 days | Up to 90% | No significant work has commenced |
| Planning Phase | 8-14 days | Up to 70% | Research completed but design not started |
| Design Phase | 15-30 days | Up to 50% | Initial concepts delivered but not approved |
| Development Phase | 31+ days | Case-by-case | Significant work completed; partial delivery possible |
All refund requests must be submitted in writing. Verbal requests will not be considered for processing.
4. Non-Refundable Services
Certain services and situations are not eligible for refunds due to their nature or the resources already expended:
4.1 Completed Deliverables
Once a deliverable has been approved and delivered, it is considered complete and non-refundable. Approval is documented through written confirmation or explicit acceptance of the deliverable.
4.2 Custom Research & Strategy
Custom research, competitive analysis, and strategic recommendations prepared specifically for your project are non-refundable once delivered, as they represent completed intellectual work.
4.3 Third-Party Costs
Any costs incurred on your behalf for third-party services (stock assets, fonts, software licenses, etc.) are non-refundable once purchased.
4.4 Project Cancellation Due to Client Inaction
Projects delayed or cancelled due to client unresponsiveness (more than 30 days without communication) may be subject to reduced or no refund, depending on work completed.
5. Partial Refunds & Credits
In some cases, partial refunds or studio credits may be offered instead of full monetary refunds:
5.1 Studio Credit
If a project is cancelled mid-way but some work has been completed, we may offer studio credit equal to the unused portion of the project budget. This credit can be applied to future PERFORYX services within 12 months.
5.2 Partial Deliverable Acceptance
If you wish to accept partially completed work, we can adjust the final invoice accordingly and deliver completed portions while cancelling remaining work.
5.3 Project Scope Reduction
Instead of cancellation, we often recommend reducing the project scope to better fit your budget or needs. This allows you to receive valuable design work while adjusting the investment.
6. Refund Request Process
To request a refund, please follow this structured process to ensure proper documentation and timely processing:
6.1 Initial Contact
Email your refund request to support@perforyx.com with the subject line "Refund Request - [Project Name]". Include your full name, company name, and project reference number.
6.2 Required Documentation
Your email must include:
- Detailed explanation of the reason for refund request
- Reference to specific project deliverables or issues
- Any supporting documentation or communications
- Preferred resolution (full refund, partial refund, credit, etc.)
6.3 Review Period
We will acknowledge your request within 2 business days and conduct a thorough review of the project history, communications, and work completed. This review typically takes 5-7 business days.
6.4 Resolution Proposal
Based on our review, we will propose a resolution within 7-10 business days of receiving your complete request. We aim to find mutually agreeable solutions whenever possible.
7. Processing Time & Method
Once a refund is approved, processing occurs as follows:
7.1 Processing Time
Refunds are typically processed within 10-14 business days of approval. The exact timing may vary based on your payment method and financial institution.
7.2 Refund Method
Refunds are issued using the original payment method whenever possible. If the original payment method is no longer available, we may issue the refund via alternative methods such as bank transfer or check.
7.3 Communication
You will receive email confirmation when your refund is processed, along with any relevant transaction details.
Please note that while we process refunds promptly, it may take additional time for the refund to appear in your account, depending on your bank or credit card company's policies.
8. Dispute Resolution
In the rare event of a dispute regarding refund eligibility or amount, we follow this escalation process:
8.1 Managerial Review
Disputes are first escalated to a senior manager for review. Additional documentation or clarification may be requested during this stage.
8.2 Mediation Option
If managerial review does not resolve the dispute, we may suggest professional mediation as a cost-effective alternative to legal proceedings.
8.3 Governing Law
This refund policy and any disputes shall be governed by the laws of the Commonwealth of Kentucky, without regard to its conflict of law provisions.
Our Commitment to Fairness
We are committed to resolving disputes amicably and professionally. Our goal is always to reach a fair resolution that respects both our work and your investment.
9. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. For active projects, the refund policy in effect at the time of project commencement will apply.
We encourage you to periodically review this policy to stay informed about our refund practices.
Last Updated: January 1, 2024
This policy does not affect your statutory rights as a consumer under applicable law.
10. Contact Information
For refund requests, questions about this policy, or assistance with your project, please contact us using the information below:
PERFORYX Refund Support
Shepherdsville, KY 40165
Response Time: We aim to respond to all refund inquiries within 2 business days. During peak periods, response times may be slightly longer.